Refund Policy

What is your refund Policy? Contact Us

All the following apply with proof of purchase.

Faulty Products

Up to 30 days- Full refund

Up to 6 months- If cannot be repaired or replaced then you are entitled to a full refund.


Plaster & cement based products will not be exchanged or refunded once they have left the store because their condition cannot be guaranteed to the next customer.

Materials cut to size

We cannot refund materials that have been altered to your specifications unless faulty.

Special Orders

We cannot refund items that have been ordered in specially, unless faulty our suppliers enforce re-stocking charges.

Change of Mind

A 20% re-stocking charge will be made on goods returned and a refund or credit note is offered depending on item.